Frequently Asked Questions
What does website maintenance include?
Website maintenance typically includes software updates (CMS, plugins, themes), security monitoring, malware scanning, backups, performance optimization, technical support, and routine content updates. The exact scope depends on your platform and the maintenance plan you choose.
How much does website maintenance cost?
Pricing depends on your platform, site complexity, and how much traffic or content your site handles. Rather than a flat rate, we provide a specific quote after reviewing your site during the initial audit.
How often should updates be performed?
Most sites benefit from monthly updates at minimum, with security monitoring running continuously in the background. Higher-traffic or ecommerce sites often need more frequent attention.
Do you support WordPress?
Yes. WordPress maintenance is one of our most requested services, covering core, plugin, and theme updates, security hardening, and performance optimization.
Can you maintain Shopify stores?
Yes. We handle Shopify app updates, theme performance, checkout monitoring, and seasonal traffic preparation.
Can you fix hacked websites?
Yes. If your site has already been compromised, we can identify the source of the breach, remove malicious code, restore from backup where needed, and put stronger monitoring in place to prevent it from happening again.
Do you monitor uptime?
Yes. Uptime monitoring runs continuously, so we’re alerted immediately if your site goes down rather than finding out from a customer complaint.
Will maintenance improve SEO?
Maintenance supports the technical foundation SEO depends on — site speed, security, mobile usability, and uptime all factor into search rankings. It’s not a replacement for a dedicated SEO strategy, but a poorly maintained site will hold back even the best SEO content.
Do you update plugins?
Yes, on a regular, tested schedule, checking for compatibility issues before pushing updates to your live site.
Can you optimize website speed?
Yes. Speed optimization, including Core Web Vitals improvements, is part of our ongoing maintenance work, not a one-time fix.
Do you support custom-coded websites?
Yes. For custom PHP, Laravel, React, or Next.js sites, we start with a technical audit to understand your specific architecture before building a maintenance plan around it.
How long does it take to get started?
Most maintenance plans begin within a few days of the initial audit, depending on your site’s size and current condition.
Do you offer emergency support?
Yes. Security incidents and site outages are handled with priority response, separate from routine scheduled maintenance.
Can you migrate websites?
Yes. If you’re moving to a new host, platform, or need a site consolidated after a redesign, migration support can be included as part of onboarding.
How are backups handled?
Backups are automated and stored securely off-site on a regular schedule, so your site can be restored quickly if something goes wrong.
Do you offer monthly reports?
Yes. Every plan includes a plain-English monthly report covering updates performed, issues found and resolved, and uptime status.
Can I cancel anytime?
Maintenance plans are ongoing services, and cancellation terms are outlined clearly when you sign up — we don’t believe in locking clients into long contracts they can’t get out of.
Who owns my website?
You do. Maintenance is a service we provide on your site — you retain full ownership of your domain, content, and site files at all times.
Can you maintain websites built by another company?
Yes. We regularly take over maintenance for sites built by other agencies or developers, starting with a technical audit to understand the existing setup.
How do I get started?
Request a free website maintenance assessment, and we’ll review your site’s current condition and recommend the right plan for your specific needs.